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Cone
Tech Piezography B/W FAQ - updated 12 December 2002 DISCUSSION
PAPERS - also see FAQ's below Repair
Of Epson Printers - IN -or- OUT of Warranty
AVAILABLE
DOWN LOADS - See notes on down
load page. ( See specific
MAC & PC sections
below for more Q / A's.) Added 08
Aug 2002 Q: Can
you give me step by step instructions for
the WINDEX / Fantasik treatment (3000/1160/1200
etc.) ?
Updated 11/21/98
Q: Problems
printing where strange characters and funny streaks appeared. Q:
I wish there was more ICQ profiles for the Lyson Fine Art and Lumijet
papers. Q:
With Somerset Enhanced am getting pizza wheel tracks, one on each
side of the paper. Is this a common problem with the 3000 too and
do you have a cure? Updated 6/09/2000 Q:
I'm having a hard time determining the printing side of the paper.
The Lumijet instructions say that the "back of media 'feels like
paper." Hmmm...it all feels "like paper" to me and the two sides
seem very similar. How do you tell the difference? 5/02/2000
Cone
Tech Piezography B/W FAQ - MAC
Q:
Do you know of anyplace that I can get My Epson printer repaired
where they will do a good job and not give me a hassle about inks?
( for both "IN" Warranty or "OUT" of warranty
work.) Added 08
Aug 2002 Q: At
the end of the print job, every time I print, I get an "out of paper"
message. (Serial Port) UPDATED
4/26/2000 Q:
On
a Beige Mac G3 with a USB adapter card installed, when I try to
export an image to the printer - the first time the Epson dialog
box appeared and when I hit "OK" - nothing happened?
Updated 8/08/2000 Q: On
a Mac G4 with OS8.6, when I try to export an image to the printer
- the first time the Epson dialog box appeared and when I hit "OK"
- nothing happened? Updated 8/08/2000 Q: On
a Mac G4 with OS 9.0, when I try to export an image to the printer
- I get a message that the plug-in fails to find the USB printer.
Updated 8/08/2000 Q: Piezography
only shows "unsupported" for Ink and Media selections.
I am using Ver 5.0.3, and use US international system MacOS 9.04
with Czech bundle and Photoshop 5.5 or 5.0.2, and all names of folders
in System folder are original ones.
Cone
Tech Piezography B/W FAQ
- PC Q: When
printing to my 3000 to a Win2k/Win2k network the Piezo driver came
up with an 'unsupported printer' message. Note:
This will effect all other printer models as well. 06/29/2001
Cone
Tech Piezography B/W FAQ - Q:
The Web page for applying the WINDEX / FANTASTIK treatment is not
very specific. Can you give me better step by step instructions?
NOTE: We
have found that Fantastik is superior to Windex at cleaning out
clogs. Definitely worth a try, even if you have tried Windex before.
Updated
5-29-2001 A: Yes
7 -
Shine a flashlight in the place where the head is normally parked
to the right. Find the sponges where the ink goes when the machine
does through a cleaning cycle. Normally you would see colors
there where ink has been dumped but as the printer is new - there
may not be much ink on them. Q:
I have had problems printing where strange characters and funny
streaks appeared. (Updated 9/1/2000) A: If
the printer was not in a "ready" or "error-free" state when you
started printing, the printer may be (and remain in) character mode,
rather than graphic mode. In that case a lot of strange characters
will be printed. A common way that you can get into this mode is
to start to print while the pause light of the printer is on, and
then correct the problem (feeding paper, pressing the pause button
for +3 seconds) while the plug-in is trying to establish a connection
with the printer. This may leave the printer/plug-in out of sync,
causing strange results. The "hard" reset resolves the "not-ready"/"error"
states the printer may have been in. In many cases so does pressing
the pause button for +3 seconds, but power off/on always seems to
work.
Q:
I'm having a hard time determining the printing side of the
paper. The Lumijet instructions say that the "back of media 'feels
like paper." Hmmm...it all feels "like paper" to me and the two
sides seem very similar. How do you tell the difference?
Q:
I am having a problem with one image where I get a ragged pixelated
edge on my print. It does not appear to be in the image. Have you
seen this? 5/01/2001
A: We
have found and fixed the problem that caused the raggedy edge. It
was a very obscure problem indeed, which is why it is not heard
of very often. A: This
message is caused when an older version of the plug-in is launched,
after a newer version has been installed. This message is just a
"Caution" to let you know that you are not using the latest
version. Cone
Tech Piezography B/W FAQ -
MAC Q:
At the end of the print job, every time I print, I get an "out of
paper" message. This isn't serious but kind of a pain in the neck.
I can hit the pause button on the printer and click OK on the computer
and everything is OK. Is this a bug? A: The
"Paper Out" alert is issued on Macintosh systems with serial I/O
when the plug-in tries to communicate with the printer, but the
printer reports an error state: paper out. It occurs most frequently
when manually feeding media to the printer. There are a number of
reasons why this happens. If the image is longer than the printable
paper length (paper length - (top margin + bottom margin)). For
the Epson Stylus Color 3000, using PiezographyBW's "broad-band"
microweaving, the top and bottom margins are approximately 7/16"
(top) and 9/16" (bottom). Manual paper feed is not very precise,
so if you try to print an 8x10" image on an 8.5x11" piece of paper,
you just might run out of paper before printing the entire image
(raising a paper eject/paper load signal at the printer). You may
think that you are done (you may not notice that the last few lines
are missing), but you are not. If you quickly load another sheet
into the printer, you may be surprised when it prints a few lines
and spits the new sheet out. (You also won't get a "Paper Out" alert.)
If the plug-in were not to issue the alert, and return to Photoshop
before the problem were resolved, both the printer and the Macintosh
serial port may be left in an error state, which may not be cleared
with the next Export or Print command. In this case, the printer
will have to be reset (power off/on); also, the printer may have
to be selected at the Chooser, or the Macintosh may have to be restarted.
V5.0.3a implements
the Macintosh USB interface, and when using this interface to a
printer, the "Paper Out" alert is not sent. This is because the
communication between the printer and the plug-in differs under
serial and USB I/O. Under USB I/O, the plug-in doesn't have to wait
for an "error-free" state from the printer in order to complete
and normally terminate the communication link. A: It
turned out that the installer was not working correctly for OS 8.5
and below. Download the version 5.0.3a Updater that adds USB support
for Mac G3's and G4's, and has an updated installer that eliminates
the problems with the older OS's. It has been tested by one of our
users clear back to with system 7.5.3. See related question
at top of page for download info. Q:
Our Epson 3000 (or other) printers are networked to our Macs via
ethernet. Will we be able to print to them via ethernet with the
Piezography driver?? A: Not
at this time. We don't see this as a major problem for this reason.
Printing to any of these Printers is slow. Epson equips
these printers with very little internal memory. Any machine
that is printing is tied up baby-sitting the printer sending little
bursts of data to the printer. In our networked studio - we don't
want to tie up our more expensive imaging stations printing to the
printer across the network. We have dedicated our old 8500
and 9500 Macs to printing, and we transfer the files across the
LAN (fast) and then let those machines do the printing (slow). A
good way to make the older machines useful again. Since they just
print, they can effectively put to use the oldest, smallest monitors.
Q:
On a Mac G4 with OS8.6 using a beta version of the USB driver ver.5.0.1,
when I try to export an image to the printer - I get the following
error message, "Unknown Error has occurred. Errornumber:-192". What
does this mean? A: >Error
-192 is a Mac OS error saying that some process started and couldn't
find all the resources it needed. This error is from
the OS and not the Plug-in. In this case - troubleshooting
the problem with the customer on the phone - we found that the USB
3000 was not selected in the Chooser. The missing resource
in this case would be communication with the printer. Choosing
the proper printer in the Chooser fixed the problem. A - BUG
ALERT FOR 5.0.2 - Q: On a Mac G4 with OS 8.6, when I try to export an image to the printer - the first time the Epson dialog box appeared and when I hit "OK" - nothing happened? Updated 8/08/2000 A - With Ver. 5.0.2 - if there was a problem finding the USB printer, an ALERT message that is supposed to pop-up is not functioning and the plug-in appears to be not working. This is fixed in Ver.5.0.3. Make sure that the USB printer is selected in the Chooser. Also there appears to be conflicts with the EPSON USB driver and other Third party USB drivers installed. One G4 customer
with OS 8.6 found that he was able to print after disabling all
USB drivers except the Epson USB driver and Apples USBAppleMonitorModule
and USBPrintDriver. After further isolation he found that USB Device
Extension was the culprit. Q:
On a Mac G4 with OS 9.0, when I try to export an image to the printer
- I get a message that the plug-in fails to find the printer. -
8/08/2000 A - We
received our new G4-500 today, 5/5/2000, installed Ver. 5.0.2 to
cause a problem - (unable to find supported printer), installed
the updater ver.5.0.3 and have had no problems printing after. Our
new G4 came with OS 9.0.4. If you have OS 9 and have not updated
to 9.0.4 - go to Apple and do it now! There were lots of USB bugs
fixed. Also there was a slip at Apple and users were able to download
a beta version of 9.0.4 that was not supposed to be available to
the public. So if you installed the 9.0.4 update some time ago -
do it again. One customer
with OS 9.0.4 has lots of USB devices attached to his machine and
found that he had third party USB extension conflicts. He can load
a minimal set of USB drivers and print successfully. Q:
I would like to use an older MAC 8100 to print from so I can keep
my G4 free for imaging. But when I try to export an image to the
printer - I get a message "Code fragment error". I am
using Ver 5.0.3 - 5/30/2000 A - We
have users that are running successfully back to OS 7.5.x, however
there are a couple of customers that are trying to print from older
hardware. (The only know problem so far is with an 8100 with OS
8.6, and a 7100 on OS7.5.1). There is some problem in the code for
the USB drivers in Ver.5.0.3 that this older hardware doesn't like.
For these users we recommend staying with the original serial only
version 4.0.4. We have updated MAC Ver 4.0.4 to include the
newer ICQ profiles. Download the
Self-extracting executable file and then Double click to decompress
the files. The Plug-in will be updated, and additional
ICQ profiles will be added to the list of supported papers for those
updating from Ver4.0.4. Download the
update / downdate here : PiezoMAC404update Q:
Piezography only shows "unsupported" for Ink and Media
selections. I am using Ver 5.0.3, and use US international system
MacOS 9.04 with Czech bundle and Photoshop 5.5 or 5.0.2, and all
names of folders in System folder are original ones. 6/09/2000
A: This
customer from the Czech Republic struggled with this problem until
he tried changing the name of his system hard disk to a name that
used the roman character set. Apparently the PiezographyBW
plug-in could not find the profiles folder when the root name of
the hard disk is in the extended international character set. Producing an
international version will be a project in the future. Some of the
difficulties involved are: PiezographyBW,
for both the Macintosh and Windows environments, are not internationalized,
and assume a (U.S.) English naming convention of drives and directories.
The code (for both operating systems) was designed to expedite its
internationalization The problem is that each country/language
requires a text translation (what are the Czech names for "Windows
System", and "Color" directories?) and a rebuild
of the software. This requires a knowledge of each language (and
there are local variants of many languages, such as Spanish). Also,
in order to test the software, you have to have machines that run
the country/language version of the O.S. On top of all that, you
have Hebrew, Arabic, Cyrillic, and the double-byte character sets. Cone
Tech Piezography B/W FAQ
- PC Q:
I am on NT4 with all service packs installed. I set the print resolution
in the Epson Print dialog to 1440, but after I hit OK and go back
to the Piezography dialog box, the print resolution shows 720. The
print looks fine - but am I getting the best resolution that I can?
(Similar but slightly different problem
on Windows 98 and ME - See below)
A: Epson
3000 only version - The plug-in extracts the resolution data
from the OS data structure that contains information about the device
initialization and environment of a printer. Under NT 4.0, when
the (Epson Stylus) printer resolution is set to 1440x720, all of
the fields pertaining to output resolution in the data structure
are set to 720dpi; under Windows 95 and 98, a field is set to 1440.
Under all Windows OS's, however, the plug-in's best output mode
is used when the resolution is 720 dpi or greater. In essence you
have a draft resolution (360) or 'best" resolution (1440). There
is no middle resolution (720). Q:
Is there anyway to abort the export once it has started short of
[ctrl][alt][del]? Q:
I just installed the 1160 software on my Win 98 PC and when I try
to export - a box pops up that says the printer is not supported?
When I hit "OK" the box goes away and nothing happens.
(8/08/2000). A:
The problem is the Epson Driver. Go to www.epson.com
and down load the latest 1160 driver. The version that we
are downloaded here is "Print Driver c50CE" and the name
of the file it downloads is SC11650C.exe. I just checked today
(8/8/2000) and it is still the latest. Q:
I just installed the 1160 (Piezography version 5.1.0b) software
on my PC and when I try to export - the Piezography box does not
show any of the media types, only the unsupported option.
A: An
error was made in the installer software for a few copies of the
disk. When the installation is complete, the installer puts a second
copy of the plug-in (PiezographyBW.8be) in the system folder. What
should be installed there is the preferences file (PiezographyBW.rim).
I have zipped
up the "PiezographyBW.rim" file and made it available
for download. Extract the file to your desktop and move or
copy it to your C:\Windows\System directory. You can safely delete
the extra copy of the plug-in that was erroneously placed there.
(PiezographyBW.8be) .Download the
"PiezographyBW.rim" file here : PC510b_fix.exe
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