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Thread: Communication Error. Epson Adjustment Program

  1. #1

    Angry Communication Error. Epson Adjustment Program


    I am trying to flush my Epson R3000 with piezoflush prior to charging with K7 inks.

    I've filled and installed the refillable cartridges for the R3000. I have installed Parallels Desktop Version 8 on my mac and downloaded the Epson Adjustment software. It doesn't seem to have any instructions or installer so I have run it from it's location on the hard drive and it runs o.k.

    However when I try to run any of the functions of the Epson Adjustment software I get a communication error;

    Communication Error!

    Error Code : 20000101

    I must admit I am finding windows pretty confusing. I have to use a Windows PC at work but I haven't used one at home since I got a Mac in 2006 so this may well be a simple configuration issue but I'm a little stumped. Can anyone help? I know Jon uses Parallels for Windows RIPs so maybe he knows where I'm going wrong.


  2. #2
    InkjetMall - Tech Support Dana-IJM's Avatar
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    Dec 2012
    Hi Neil~

    I'm sorry to hear you're having an error with the Adjustment Program, but that's not something we support. I recommend you contact 2Manuals.com for assistance with the AP (assuming you got it from them).

    Just one quick thought- to use Windows on a Mac, you need to install both parallels, and Windows OS- did you install both, or just Parellels?

    Best regards~ Dana

  3. #3
    Hi Dana.

    Yes I've installed both.

  4. #4
    InkjetMall - Tech Support Dana-IJM's Avatar
    Join Date
    Dec 2012
    I'm sorry I don't know the answer to this. I have used the Adjustment Program with our R3000 thru Windows on a Mac thru Parallels, so I know it works, but don't know what's causing your error and suggest you contact the company you got the AP from for assistance.

    Best regards~ Dana

  5. #5


    Hi Dana,

    Thanks for your replies. It is helpful to know that you have successfully used the adjustment program from windows via parallels running on a Mac. Knowing that, I'm hoping it's just some sort of silly issue with the printer driver under windows. I'm going to check that out today.

    If I don't get it working how many pages do you think I would have to run through of the QTR purge file which prints 100% through each channel, in order to see the piezoflush come through.

    (I can't help but think that would have been quicker than all the time I've wasted trying to set up parallels, windows and the adjustment program ;-) )

    Thanks Dana,

  6. #6
    InkjetMall - Tech Support Dana-IJM's Avatar
    Join Date
    Dec 2012
    Hi Neil~

    The difference of the two methods is sucking ink thru the lines and head when doing an initial fill or power clean cycles, vs. pushing the ink thru by printing the purge sheets. To flush all nine channels, it is best to do an initial fill cycle thru thru adjustment program. Have you checked to see if you can connect to the R3000 printer thru the regular Epson utility from Windows, to do a nozzle check, etc? Often when testing inks in our R+D room, I will print a purge image I made from the Ink Separation image, which prints pure strips of 100% density of each ink, and I print on large sheets of paper to test ink flow, etc... With the R3000, you can print up to 13x19 paper size. I estimate it would take about one full letter size sheet of pure ink to purge a channel, so you may be able to do two channels at once with a 13x19 sheet (and use both sides!).

    Best regards~ Dana

  7. #7
    Hi Dana,

    Thanks for your reply. I actually replied at length previously but lost the page when being prompted to log in. That was the final straw and I had to walk away and count to ten…. ;-)

    I have tried everything I can think of to get the adjustment program to work but I just constantly get that communication error. I've not sought help from the suppliers of the Adjustment Program or from the makers of Parallels yet as I have this feeling that they will both have me chasing my tails for days or weeks and I decided I just can't waste that much time getting it working if there was another option i.e purging the ink by printing.

    So I started printing the ink purge file but it is taking a lot of pages and I'm not at all sure I'm doing this right as neither you or Jon seem to mention it taking this many sheets.

    Here's what i did.

    Fill refill carts with piezoflush and install
    Then the purge file. Following the instructions on your ink install document online;
    Downloaded the purge file
    Opened it in photoshop
    Message pops up asking me if I want to use the embedded profile
    I answer NO, Discard the embedded profile
    Go to the Edit menu in photoshop
    Select Assign profile
    Chose sRGB IEC61966-2.1
    Go to File menu and click print
    Select the QuadR3000 K7 printer
    Click 'Scale to fit media' as I'm printing on A4 paper
    Under Colour Management I select 'Document' (Profile sRGB IEC61966-2.1)
    Select Photoshop Manages Colours
    Select Printer Profile sRGB IEC61966-2.1
    Relative Colorimetric
    Black point compensation checked
    Select Calibration mode in the QTR dialogue with ink limit 100%

    Then I have just let it print in batches of 25 sheets

    The ink seems to be very slowly transitioning from the colour inks to the piezo pink dye

    I think the online documents mention needing to print over a hundred pages and that doesn't worry me but I have so far printed nearly 300. !

    This seems at odds with your last comments where you talked about only needing several large sheets of paper, so I'm a little worried that I'm not doing this right. I'm worried that I'm not setting the parameters correctly and instead of the ink channels each printing at 100% they are not and the ink is moving through much more slowly as a result. Is that why the piezo flush is mixing with the colour inks? I realised that the printer has dampers at the end of the ink lines and I didn't expect a sudden change from colour ink to flush but the changeover seems incredibly slow. I almost find myself imagining the ink still in the lines being pushed back and forth by the hydraulics of the printer causing it to mix in the lines (I'm just being paranoid right? ;-) )

    Am I doing this wrong? Could you let me know?

    Clearly while all this is going on I need to figure out why the adjustment program is returning the 'communication error' as this is not a great way to switch between ink and flush for storage… ;-)

    Hope you can help.

    p.s Thanks for the R3000 refill vid. I watched it again prior to filling. All the carts installed without a hitch.

    Best wishes,

  8. #8
    InkjetMall - Tech Support Dana-IJM's Avatar
    Join Date
    Dec 2012
    Hi Neil~

    If you are printing the standard inkseparation image thru QTR calibration mode, this will take forever to flush all the lines- because it's only printing thin strips of the inks at graduated densities. To flush a channel using this method, we recommend making a flush image that is pure color of the 100% density patch from the inkseparation image, then print this pure color sheet thru QTR's Calibration Mode to print a full sheet of pure color from one channel. I have done this for various reasons and using slightly different flush images depending on my needs- if I need to only flush one channel, I will make a flush image for that specific color to focus on that one channel- but if I had to flush all channels using this method, I would use a flush image that includes strips of 100% density ink from the 8 channels to flush them all equally. The 8-channel flush image I use is attached. For your Mac OS, you will need to follow our instructions by assigning sRGB for it to correctly print pure ink from each channel.

    I still recommend the initial fill cycle thru the Adjustment Program as the best way to flush all the ink lines at once, and have done this with our R3000, so know it works, but don't know why you're having communication trouble, and suggest 2manuals can help you sort this out.

    Best regards~ Dana

    QTR-ALL Channel flush.tif.zip

  9. #9
    Hello Dana,

    Thanks for replying.

    To clarify. I did as follows;

    I read the start of the 'New Piezography Manual' from here;


    up to the point of referencing installation of the new inks in the printer. I followed the link in the manual (below) to the ink installation instructions for the R3000;


    I followed the instructions as follows and downloaded the QTR Purge Ink target;

    Download the QTR Purge Ink target by clicking here. Launch Photoshop. Open the QTR Purge Ink target. Do not color manage while opening this RGB file. The target is printed using different color management settings in Photoshop according to the version of Photoshop and Mac OSX. Please refer to this document on how to print this target. The target (although RGB) will cause each of the inkjet heads to print 100% ink out. It may take 100 sheets before you see inks without stain.|


    1. Open the inkseparation file in Photoshop.
    2. Assign Profile > sRGB
    3. Print - Photoshop Manages Color, Print Profile - sRGB
    4. QTR - select Calibration Mode, Ink Limit: 100% and Resolution either 1440 or 2880dpi --- this will work for Snow Leopard (10.6) or Lion (10.7) --- if you’re still using Leopard (10.5) you must use AdobeRGB instead of sRGB in both places.
    5. Continue printing this target until the inks are printing without stain

    The instructions say that the 'ink purge' file is the one to download and print to flush the inks. Is that not right? I thought that printing this sheet from photoshop was designed to cause the printer to print all channels at 100%. Looking at the file in Photoshop I can't see any graduation in density in the ink columns.

    I carried on printing the Purge file whilst waiting for your reply and after several hundred pages (I haven't counted them but it must be well over 300 now, I am still seeing some K3 colour ink staining present in the piezoflush output so I made some new files in photoshop and using the colour dropper tool to sample the RGB colour values in the columns of the ink purge file I filled the page of these new files with the same colour as some of the ink purge columns, for example the yellow column and then printed them using the same settings. I assign profile of sRGB and then print to the R3000K7 printer. I select sRGB as the document profile and 'Photoshop Manages Colours'. I think Relative Colorimetric and Black Point Compensation were selected and I left them at that. When I get to the QTR driver dialogue I make sure I am selecting Calibration mode and the ink limit is 100%.

    This seemed to work well. I could see a change in tone which looked like most of the remaining colour stain going. I think I saw for example the yellow channel indicator go from full to about half full in about 10 almost full sheets of A4 paper.

    So it seems that about 20 sheets of paper should be enough to go through a full cartridge when printing one channel. So by that reckoning it would take about 180 sheets to do all the channels allowing for the photo to matte black switch. So I'm still not sure why it has taken over twice that number when printing the purge file sheet itself ? To be clear I am talking about the purge file NOT the ink separation file. It has columns labelled from Black to yellow and the columns have no gradation from top to bottom. (There is text on the top of the page saying that it should be printed with Calibration Mode)

    I did contact the suppliers of the Epson Adjustment Program but they've not been any help so far. I'm considering installing Windows XP as a bootable partition on the mac in order to remove the variable of running Win XP through Parallels Desktop.


  10. #10
    Hi Dana,

    Sorry but I forgot to say I am working on OS X Mountain Lion, not Lion or Snow Leopard.

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