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Thread: Communication Error. Epson Adjustment Program

  1. #31

    The Saga Continues... R3000 Adjustment Program. Windows Running Via Parallels.

    Quote Originally Posted by Dana-IJM View Post
    Thanks Harry~ This is getting a bit off track, but I would like to have confidence that a company we direct our customers to for help are well taken care of. I forwarded your message to John at 2Manuals yesterday, and haven't heard back yet... I'll let you know if/when I do.

    Best regards and happy printing~ Dana
    Hi Harry and Dana.

    Well here I am again spending some time seeing if I can get my printer running. I tried to go through the previous posts in this thread. Harry, sorry I never got back to you when you offered to correspond privately regarding all this. I got so frustrated about it all I had to walk away from it and get on with other things. I really appreciated your offer, and of course I'd love to get in touch.

    However I think I'd be wasting your time. I have once again gone through attempting to set up the printer under windows running on Parallels. The printer is recognised fine under Mac OS and I have the full Epson software set up and driver running. The printer prints fine from Mac OS. So then I go to set up the windows driver from Windows/Parallels. I downloaded the latest driver package from Epson and ran the install package (My printer came with a mac os driver disk). It seems to go fine until it gets to the point of looking for the printer. No matter what I do it cannot seem to detect the printer. I thought the issue might be the USB hub so I plugged the computer directly into the printer with no other devices connected. Just the computer and the printer. I tried several different USB cables. No luck. So that seems to be the brick wall I can't get past.

    The insane thing about all of this is that when I'm running windows under parallels, windows can see that the R3000 is there but seems to have assigned the wrong driver to it during the parallels/windows install. I'll have a look but If I remember correctly it has assigned the driver for an HP laser printer. If I don't try changing this then I seem to be able to get it to print a windows printer test page. But if I tell it to use the correct driver i.e. for the R3000 and then try to print something it returns a message along the lines that the printer doesn't match the driver and will not let me proceed. So then I try deleting the printers and doing a fresh printer install by running the Epson driver/software install package at which point i'm dead in the water when it gets to the point of failing to detect the printer again. Bizarrely it seems to complete the driver/software install but can't see the printer.

    I haven't contacted tech support for parallels yet. I suppose I have several choices. Contact Parellels tech support or buy a cheap PC. I think what's so confusing about all this is that when I read the documentation for Parallels it seems to suggest that Parallels seamlessly shares the printers with Mac OS but i would not describe this as very 'seamless' so far...

    I guess I'm just baffled by how everyone else using Windows under Parallels seems to have had no trouble but for me it just will not detect the printer and facilitate the driver install. If either of you or anyone else has any thoughts on this they'd be welcome

    Dana, I forgot to say regarding the support from the supplier of the adjustment program. They were no use at all. They did respond but only to say that 'The Adjustment program has no problems with the R3000' and works great. There was no sense that they had any interest in offering any help. Mind you I suppose it's fair to say the problem appears to be with Parallels / Windows not letting me correctly set up the printer.

    Any thoughts you may have are welcome. I hope you are both well and enjoying printing. :-)

    Best Wishes,
    Neil.

  2. #32
    InkjetMall - Tech Support jon's Avatar
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    The obvious? Did you install the Epson Windows printer driver and utility for the R3000? Can you print to it from Windows? If you can you should be able to use the Adjustment Utility. If you can not or can not see the printer with the Epson Status Monitor....or run a normal nozzle check - then you can not use the Service Utility. If you did not install the driver for the printer - you should. If you did and it functions normally like an Epson printer and you can print to it, etc... Reinstall the Service Utility...

  3. #33
    Hi Jon,

    To confirm. Yes and No ;-) It's the driver install under windows that seems to be giving the problem as far as I can see. The install of the driver and status monitor seems to start well enough. Then the window pops up saying 'connect the printer to the computer with a USB cable. I connect the printer directly with nothing else connected to the computer and it just sits there waiting for me to plug it in. It fails to detect that I have done so. Then ultimately the driver and status monitor install finishes and I see a message informing me that it was installed but the printer was not found. Then when I try to query the printer via status monitor it will not show me the ink levels etc and I can't print a nozzle check.

    So I figure that due to the printer not being detected during software install the service program subsequently cannot see it and I figure that's why I get the 'communication error'

    The infuriating part is that looking down at the bottom right of the screen in windows I can see windows telling me there is an epson R3000 connected.

    Neil.

  4. #34
    InkjetMall - Tech Support jon's Avatar
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    parallels needs you to indicate whether the attached USB device is for the Mac OS or the Windows OS. This is usually a small window that comes up. have you seen this? If not - you should plug the printer in first and see if you can assign it to Windows so that next time it is plugged in it is pre-assigned. I think that his message is not being viewed perhaps? That is the issue. So this is sort of a Windows / Parallels issue - and I do not know how much we can help you with this...as we do not really trouble shoot either.

    But, I have told you the issue and how PArallels partitions USB devices to either Mac use or Windows use. So this is what you need to address and intercept somehow....

  5. #35
    Hi Jon,

    I wish it was something that obvious. But no. That connection graphic does indeed pop up when I start up windows and I definitely tell it to assign the printer to windows use. I even held the alt key down as per the onscreen suggestion to tell parallels to remember the setting for next time.

    Clearly there is something going totally awry with the printer instal though. I'm going to have to send a support request for parallels and start looking for cheap pcs in case I can't get to the bottom of it in a reasonable time.

    I sort of wonder about doing a completely fresh install of Mac OS and then installing parallels and windows on a totally fresh system to see if the printer will install correctly then. Not sure it's worth the amount of down time that would entail though. :-(

    Neil.

  6. #36
    InkjetMall - Tech Support jon's Avatar
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    I use Parallels all the time! I like to run ErgoSoft StudioPrint on my Mac. I also use the Epson Service Utility. I do not recall setting up my Parallels in any way uniquely. But there is an options panel I believe in Parallels for these kinds of options... so maybe poke around - but definitely ask Parallels for support on this. This is very benign issue (printer installation) - and they will fix ya!

  7. #37
    Neil,

    Sorry for not responding sooner, but I just saw this thread minutes ago.

    I think Jon, who has significant experience with Parallels, is more qualified to comment than I. My"problem" is that the installation went so smoothly that I didn't have any issues to resolve. But here's a thought based upon quite a bit of experience: simply quitting an application and restarting it solves a number of issues. Next line of defense is to shut down everything and reboot and restart apps.

    Just for laughs I'll waste your time with a brief story. Verizon ISP, Outlook mail program; error message "Too many files open"; Verizon took over my machine, worked through two tech levels and finally did something (accidentally and not recorded) to remove the error. Since then, I've gotten numerous such messages. Solution: quit and restart Outlook.

    I would not reinstall the OS; that seems overkill. I would consider removing the (Mac and Windows) printer software completely and starting fresh - after first shutting down, then restarting in Windows (hold down Option when restarting.) At that point reinstall the Windows driver and get to, and use, the Adjustmeant program before installing any Mac software.

    Good luck,
    Harry
    Last edited by hlockwood; January 31st, 2014 at 02:14 PM. Reason: Added comment

  8. #38
    InkjetMall - Tech Support jon's Avatar
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    The below link may be solve your issue, to in this suggestion by Jon Barber:

    R1800 users: have you successfully used the Adjustment Program?



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